We are looking for a senior, hands-on Customer Support professional to build and lead our Customer Support function from the ground up. As an early member, you will combine strategic ownership with day-to-day operational work, setting the foundation for scalable, high-quality support in a growing autonomous mobility environment.

This role requires close collaboration with Product, Software and Vehicle Engineering teams to ensure seamless customer experience, fast issue resolution and continuous product improvement.

Who are we?

At Verne, we're building an ecosystem to progress our society through a journey of curiosity and innovation. Named in honor of Jules Verne "the man who invented the future,". We are the first European solution for autonomous journeys. We adopt an integrated approach, including vehicle design, infrastructure development, and the full digital experience.

As a growing startup, we thrive on curiosity, innovation, and bold ideas. If you’re ready to make your mark in a fast-paced, dynamic environment, this could be the role for you.

What will you do?

• Own and build the Customer Support function end-to-end, from early-stage operations to scalable processes.

• Gather customer feedback and operational issues and collaborate on building analytical pipelines with Product, Software and Vehicle Engineering team.

• Handle customer inquiries and incidents directly in the initial phase (hands-on support).

• Establish clear escalation paths and incident management processes across Operations, Product and Software teams.

• Define and track key support KPIs (e.g. response time, resolution time, incident trends).

• Support the setup of tools and systems (ticketing, knowledge base, reporting, etc.).

• Prepare the foundation for future team growth, including onboarding materials and training guidelines.

What do you need to succeed?

• 5+ years of experience in Customer Support / Customer Operations in a complex, technical environment.

• Proven experience in building or significantly improving support processes and SOPs.

• Strong operational mindset with the ability to work hands-on when needed.

• Experience working closely with Product and Software Engineering teams.

• Excellent problem-solving and incident management skills.

• Strong written and verbal communication skills in English and Croatian.

• Ability to work independently in a fast-paced, evolving environment.

• Experience in ride-hailing, mobility or automotive is a plus.

What’s in it for you?

Joining Verne means becoming part of a team shaping the future of autonomous mobility. Here’s what we offer:

• The chance to collaborate with experts from 20+ industries.

• Ownership of your projects, with the freedom to innovate and take initiative.

• A culture of transparency, feedback, and open communication.

• Comprehensive financial and wellbeing support designed to meet diverse needs.

• The excitement of working in a fast-growing startup where your ideas truly matter.

How can you apply?

If this role and our mission resonate with you, hit the Apply button! We typically review applications within 3-4 business days, but since we want to give each one the attention it deserves, please allow a little extra time if needed. Once we've had a chance to fully evaluate your submission, we’ll reach out with details about the next steps.

If shortlisted, here’s what to expect:

1. An initial HR interview focused on culture fit.

2. A technical interview with the Hiring Manager.

3. A final interview with C-level.

Not sure if this role is the right fit?

We’re always looking for creators who challenge the status quo and aren’t afraid to take the lead. If that’s you, explore our story - we might have other opportunities that spark your interest.

Verne (Project 3 Mobility) is a company comprised of people with different qualities and backgrounds, because we believe our differences make us stronger. That is why we evaluate qualified applicants fairly and equally, without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status, and other legally protected characteristics. All applications will be considered in accordance with the regulations of personal data protection.